Help Center
Navigate the links below to access resident information and services. More questions? Check out our Frequently Asked Questions below.
Maintenance
Follow the link to submit a maintenance request using your home address. Requests should be submitted by the primary lease holder
Rent
Log into your Resident Portal to view your rent payment options, set up automatic payments, or get help if you’re experiencing financial difficulties.
Lease
Log into your Resident Portal to manage your lease details, complete renewal agreements, or explore new leasing options.
FAQs
Yes, you can access the resident portal through this link and through our VineBrook Resident Mobile App available on all major app stores.
With the resident portal, you have access to:
- View your account balance
- Pay your rent online
- Setup and manage your auto-payment settings
- Submit service requests and get priority response times
Every situation is different in terms of access timing. Rest assured, our team is working as quickly as possible to set your account up in the system. When your account is ready, you will receive an email with more instructions on how to access your resident account.
Rent is due on the 1st of every month.
To submit a service request, visit service request portal for all non-emergency service requests.
Our preferred method of payment is online. Download the resident app or pay online at vinebrookhomes.com.
If you prefer, you can mail a check or other certified funds by sending your payment to the corporate office.
VineBrook Homes C/O Accounts Receivable
3500 Park Center Dr. Ste. 100
Dayton, Ohio 45414
Please note: The payment must be received before close of business on the 1st of each month in order to avoid late fees. VineBrook Homes is not responsible for mail/package delivery times, it is the resident’s responsibility to make sure the payment arrives on time.
Additional Resources
For all VineBrook resident resources, visit our Resource Hub.
