Greenville, SC
- Attention to All VineBrook Residents in the Greenville Area
Notice of New Property Management
Effective Wednesday, October 22, VineBrook Homes property management in this market has transitioned to Evergreen Live. All resident services are now managed by Evergreen. Contact the Evergreen team with any questions or resident requests.
Evergreen Contact Information
TIMING
New Property Management Effective October 22
The transition to Evergreen Live took effect on Wednesday, October 22. All resident services, rent payments, and property management activities are now handled through Evergreen. Resident services can be managed through the Evergreen Resident Portal.
RENT
November Rent Paid Through Evergreen
Your November rent payment is the first rent payment made through Evergreen. All payments will be made through Evergreen going forward. Online payments via Evergreen Live’s Resident Portal are the fastest and easiest way to pay. If you have questions regarding your rent or making payments to Evergreen, contact Evergreen’s rent collections team.
MAINTENANCE & RESIDENT SERVICES
All Services Now Managed by Evergreen
Evergreen began managing all resident services on October 22. Submit all service requests through Evergreen. The fastest way to submit a request is through the Evergreen Resident Portal.
You can also contact Evergreen at the information below with resident requests or other questions.
LEASE
Same Lease, New Management
Your lease terms, rent amount, and due dates will remain unchanged. This transition will not affect your rights or responsibilities as a resident. Lease information is available in your Evergreen Resident Portal.
SECURITY DEPOSIT TRANSFER
Security Deposit Transferred to Evergreen
Management of your security deposit has been transferred to Evergreen Live. Your deposit will remain in place, subject to the terms of your current lease.
- Attention to All VineBrook Residents in the Greenville Area
Notice of Property Management Transition
- VineBrook Homes property management in the Greenville area is transitioning to Evergreen Live
- The transition is expected to take effect on October 22
- See below for information about what this means for you
TIMING
New Property Management Expected to Take Effect October 22
The transition is expected to take effect October 22. After the effective date, all resident services, rent payments, and property management activities will go through Evergreen Live. You should have received an introductory communication from Evergreen in early October.
RENT
October Rent Paid Through VineBrook, November Rent Paid Through Evergreen
October rent was the last payment through VineBrook. Your November rent payment will be made to Evergreen.
Online payments via Evergreen Live’s Resident Portal will be the fastest and easiest way to pay. Evergreen will provide detailed instructions in their upcoming communications on how to pay your rent through Evergreen’s portal. If you have questions about paying your rent through Evergreen after the transition, you can contact Evergreen’s rent collections team at the phone number or email address below.
MAINTENANCE & RESIDENT SERVICES
Services Transition to Evergreen on October 22
Rest assured that services to your home will not be interrupted during this transition. Use the following guide to submit service requests during the transition period:
October 17-October 22:
- Only emergency service requests should be submitted to VineBrook during this period.
- Routine requests that arise during this time should be held and submitted to Evergreen after the effective date, expected to be October 22.
- For information on what is considered an emergency service request, go to: vinebrookhomes.com/faq
After October 22:
- All requests (including routine requests from the prior period and any new emergency requests) can be submitted to Evergreen Live.
- After the effective date, residents can set up an Evergreen resident portal and submit requests there. All services will be managed by Evergreen thereafter.
For additional information on submitting and managing service/maintenance requests, visit: www.vinebrookhomes.com/faq
LEASE
Same Lease, New Management
Your lease terms, rent amount, and due dates will remain unchanged through their current end date. This transition will not affect your rights or responsibilities as a resident. Log in to the VineBrook Resident Portal to review your current lease.
SECURITY DEPOSIT TRANSFER
Security Deposit Transfers to Evergreen
Management of your security deposit will be transferred to Evergreen Live, and your deposit will remain in place, subject to the terms of your current lease.
WHAT'S NEXT
Expect Additional Communications from VineBrook and Evergreen
You should have received communications in the mail, as well as via email and text, with reminders about important dates and deadlines as well as other information on the transition.
The Evergreen team is excited to welcome you as a resident. You should have also received an introductory communication from them in early October. Together with Evergreen, we are committed to ensuring you have a positive experience during this change.
If you have questions not answered here, visit the FAQ page, which includes answers to common resident questions as well as contact information for the VineBrook Customer Service team: www.vinebrookhomes.com/faq
Resources for Residents in the Greenville Area
See below for a list of helpful local resources in the Greenville area available through third-party providers of housing assistance and other essential services.
We do not endorse or provide advice on the specifics of these services.
SHARE Community Action Partnership
- Rent, utility, and emergency financial assistance
- Learn More
The Salvation Army – Greenville
- Emergency financial help for rent, utilities, and basic needs
- Learn More
Greer Relief
- Support with housing, utilities, food, and stability programs
- Learn More
SCDMH – Greenville Area Community Resources
- PDF guide to housing, mental health, and support services
- Learn More
United Way of Greenville County
- Connects residents to housing, food, and financial resources
- Learn More
General Resources for VineBrook Residents
See resources available to VineBrook residents or get access to other resident-related assistance.
Resident Resource Hub
Resident Help Center
Resident Portal
See a list of the resources available to all VineBrook residents in our resident Resource Hub.
Visit our resident Help Center for assistance for resident-related needs.
Pay your rent, update your profile, and view lease information in your Resident Portal.
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