Help Center
Navigate the links below to access resident information and services. More questions? Check out our Frequently Asked Questions below.
Maintenance
Follow the link to submit a maintenance request using your home address. Requests should be submitted by the primary lease holder
Rent
Log into your Resident Portal to view your rent payment options, set up automatic payments, or get help if you’re experiencing financial difficulties.
Lease
Log into your Resident Portal to manage your lease details, complete renewal agreements, or explore new leasing options.
FAQs
General Questions
Download the “VineBrook Homes Resident” app from your app store and log in using the credentials created during leasing. You can also access it at vinebrookhomes.com/login.
You can pay rent, set up AutoPay, submit maintenance requests, and communicate with customer service.
Rent & Payments
Rent is due on the 1st of each month and considered late after the 2nd.
Pay through the Resident Portal using bank transit, debit, or credit card. If unable to use the portal, you can mail your payment to:
VineBrook Homes
Accounts Receivable
3500 Park Center Drive, Suite 100
Dayton, OH
45414
A late fee will apply to payments received after the 1st.
Maintenance & Repairs
Rent is due on the 1st of each month and considered late after the 2nd.
- Emergency: 1–2 business days
- Non-emergency: 3–10 business days
Residents are responsible for routine tasks like changing HVAC filters, lawn care, trash removal, pest control, and cleaning gutters. See Section 12.1 of your lease for the full list.
Move-In & Utilities
- Set up the Resident Portal and AutoPay
- Review your lease and utility responsibilities
- Locate home essentials like the water shut-off valve and furnace
- Set up internet/cable and trash service
- Submit a USPS change of address form
Visit usps.com/manage/forward to set up mail forwarding online.
Lease Terms & Move-Out
A renewal letter will be sent toward the end of your lease. Address any concerns 60 days before lease end.
Yes, this is available at an added cost as outlined in your lease.
Submit written notice at least 60 days before your lease end date. Ensure all keys/remotes are returned and provide a forwarding address.
A move-out inspection will be completed. Any damages beyond normal wear and tear will be deducted from your deposit. A statement will be sent per local laws.
Property Policies
Yes, with management approval. Maximum of 2 pets per property. Restrictions and pet addendums apply.
Grilling is allowed at standalone homes but not in apartment or townhome communities with multiple connected units. Follow local and HOA ordinances.
Only one dish allowed, must be installed on the rear side of the home by a professional. No installation on shared structures.
Yes, residents must control noise levels and comply with city/HOA ordinances.
Yes, you can access the resident portal through this link and through our VineBrook Resident Mobile App available on all major app stores.
With the resident portal, you have access to:
- View your account balance
- Pay your rent online
- Setup and manage your auto-payment settings
- Submit service requests and get priority response times
Every situation is different in terms of access timing. Rest assured, our team is working as quickly as possible to set your account up in the system. When your account is ready, you will receive an email with more instructions on how to access your resident account.
Rent is due on the 1st of every month.
To submit a service request, visit service request portal for all non-emergency service requests.
Our preferred method of payment is online. Download the resident app or pay online at vinebrookhomes.com.
If you prefer, you can mail a check or other certified funds by sending your payment to the corporate office.
VineBrook Homes C/O Accounts Receivable
3500 Park Center Dr. Ste. 100
Dayton, Ohio 45414
Please note: The payment must be received before close of business on the 1st of each month in order to avoid late fees. VineBrook Homes is not responsible for mail/package delivery times, it is the resident’s responsibility to make sure the payment arrives on time.
Additional Resources
For all VineBrook resident resources, visit our Resource Hub.
